Isobel Bannister

Isobel Bannister is a Client Onboarding Assistant at Thomas Mansfield Solicitors, supporting the private client team with a particular focus on wills, probate and lasting powers of attorney.

Often the first point of contact for individuals and families reaching out for support, Isobel plays a key role in making the onboarding process clear, sensitive and well-structured. She gathers essential information, handles initial documentation and ensures that each step runs smoothly from first enquiry through to instruction.

Isobel works closely with our solicitors and legal assistants to help clients feel comfortable and reassured, especially when navigating the emotional and practical challenges of bereavement or future planning. Her calm manner, professionalism and attention to detail make her a trusted member of the team.

Whether preparing client care packs, coordinating identity checks or providing updates, Isobel ensures that new clients are welcomed with care and confidence – so they feel supported from the very beginning.

Client testimonials

We were very impressed with the efficiency and care that your staff took in dealing with us and would certainly use you again.

Client, UK

TM Wills & Probate

Solicitors

Excellent professional advice and service to help us draft and complete mirror wills. Fine attention to detail.

Client, London

TM Wills & Probate

Solicitors

The customer service was outstanding, and the legal representation was above what I was expecting  I was so pleased with the service I received from Thomas Mansfield Solicitors. They went above and beyond to help me…achieve a qualitative outcome for my mother’s estate.

Client, UK

Emma Howlett

Partner

Considered sensible and incredibly helpful advice from a very professional firm. Highly recommend.

Client, Kent

TM Wills & Probate

Solicitors

I would highly recommend this company as they really do care about their clients and work hard at trying to achieve what they are instructed to do.

Client, UK

TM Wills & Probate

Solicitors

If you need to use a solicitor and you are looking for a company that genuinely cares about your case, acts quickly to HRMC communications, has a sense of humour and is a joy to work with then go no further than using Thomas Mansfield Solicitors.

Client, UK

TM Wills & Probate

Solicitors

Emma Howlett and her team showed such kindness to me at such a difficult time. I am very happy with the way they handled matters relating to both Wills and probate.

Client, UK

Emma Howlett

Partner

Very friendly and helpful. Communication was excellent. Would definitely recommend.

Client, UK

TM Wills & Probate

Solicitors

I can’t thank Nicholas and Alicia enough for their support and hard work during a very sensitive family matter. I wouldn’t hesitate to recommend them to anyone needing support and guidance with similar matters.

Client, Harrow

Nicholas Garaty

Trainee Solicitor (SQE)

A massive thank you to Beth Downes and the team for all your communication with our family regarding the distribution of our late mother and grandmother’s estate after such a long process. Your customer service is excellent.

The Late Joan Ridgers Family

Beth Downes

Paralegal

Excellent service from Thomas Mansfield. Our questions were answered in a speedy and efficient manner. An efficient service was provided tailored to our exact needs. We would recommend them to others and certainly use them again in the future.

Client, UK

TM Wills & Probate

Solicitors

So pleased I used this company for my Will. Everything was handled with total professionalism and efficiency.

Client, Kent

TM Wills & Probate

Solicitors

Excellent service and extremely fast turnaround as I was only in town for a week. Would not hesitate to recommend this firm. They went out of their way to accommodate my requests. Fantastic job!

Client, London

TM Wills & Probate

Solicitors

Very friendly and very good attention to detail. We could not fault the service given by Emma Howlett.

Client, UK

Emma Howlett

Partner

They were prompt and efficient in dealing with my request. Most importantly, due to the nature of the service they were providing (due to a bereavement), they were kind, respectful & compassionate in their correspondence with me. Would not hesitate to recommend.

Client, Kent

TM Wills & Probate

Solicitors

Professional and understandable advice delivered in a friendly and helpful way. Would definitely use again and recommend.

Client, UK

TM Wills & Probate

Solicitors

Thomas Mansfield have proven to be professional, efficient and very understanding, they have helped our family with complicated issues and took the worry out of dealing with authorities, would definitely recommend in the future.

Client, UK

TM Wills & Probate

Solicitors

They are great!

Client, UK

TM Wills & Probate

Solicitors

The Wills service and advice provided by Beth was first class - she made the whole task from start to end seamless.

Client, UK

Beth Downes

Paralegal

Thomas Mansfield have proven to be professional, efficient and very understanding, they have helped our family with complicated issues and took the worry out of dealing with authorities, would definitely recommend in the future.

Client, UK

TM Wills & Probate

Solicitors