Isobel Bannister

Isobel Bannister is a Client Onboarding Assistant at Thomas Mansfield Solicitors, supporting the private client team with a particular focus on wills, probate and lasting powers of attorney.

Often the first point of contact for individuals and families reaching out for support, Isobel plays a key role in making the onboarding process clear, sensitive and well-structured. She gathers essential information, handles initial documentation and ensures that each step runs smoothly from first enquiry through to instruction.

Isobel works closely with our solicitors and legal assistants to help clients feel comfortable and reassured, especially when navigating the emotional and practical challenges of bereavement or future planning. Her calm manner, professionalism and attention to detail make her a trusted member of the team.

Whether preparing client care packs, coordinating identity checks or providing updates, Isobel ensures that new clients are welcomed with care and confidence – so they feel supported from the very beginning.

Client testimonials

Such a helpful and professional company, I have used them to help with several legal matter and would confidently recommend them.

Client, UK

TM Wills & Probate

Solicitors

They are great!

Client, UK

TM Wills & Probate

Solicitors

I would highly recommend this company as they really do care about their clients and work hard at trying to achieve what they are instructed to do.

Client, UK

TM Wills & Probate

Solicitors

Did well to quickly organise Wills for my wife and I during lockdown. Would use again.

Client, Kent

TM Wills & Probate

Solicitors

So pleased I used this company for my Will. Everything was handled with total professionalism and efficiency.

Client, Kent

TM Wills & Probate

Solicitors

Will consultation, with outstanding results. Very objective and effective. We would definitely recommend the services to our friends.

Client, UK

TM Wills & Probate

Solicitors

Very friendly and helpful. Communication was excellent. Would definitely recommend.

Client, UK

TM Wills & Probate

Solicitors

Kathryn was lovely, really helpful and supportive. I would not hesitate to recommend her for a will writing service. She discussed my wants and needs and explained the process throughout.

Client, UK

TM Wills & Probate

Solicitors

Polite and knowledgeable assistance.

Client, UK

TM Wills & Probate

Solicitors

The Wills service and advice provided by Beth was first class - she made the whole task from start to end seamless.

Client, UK

Beth Downes

Paralegal

Excellent service from Thomas Mansfield. Our questions were answered in a speedy and efficient manner. An efficient service was provided tailored to our exact needs. We would recommend them to others and certainly use them again in the future.

Client, UK

TM Wills & Probate

Solicitors

Considered sensible and incredibly helpful advice from a very professional firm. Highly recommend.

Client, Kent

TM Wills & Probate

Solicitors

They were prompt and efficient in dealing with my request. Most importantly, due to the nature of the service they were providing (due to a bereavement), they were kind, respectful & compassionate in their correspondence with me. Would not hesitate to recommend.

Client, Kent

TM Wills & Probate

Solicitors

Very happy with the whole process from start to finish for getting Probate completed. Great support and no extra hidden costs.

Client, UK

Beth Downes

Paralegal

Very friendly and very good attention to detail. We could not fault the service given by Emma Howlett.

Client, UK

Emma Howlett

Partner

Bianca was appointed to set up my Will and was exceptional. She was easy to contact, very precise and professional in answering my questions and very efficient in preparing my Will, concluding the service in an expedient way. An amicable personality also helps and Bianca has this in bundles!

Mr Craddock

Bianca Montejo

Legal Assistant

Emma Howlett and her team showed such kindness to me at such a difficult time. I am very happy with the way they handled matters relating to both Wills and probate.

Client, UK

Emma Howlett

Partner

I found the company very helpful and easy to deal with and have no complaints as to the sound and practical advice offered.

Client, UK

TM Wills & Probate

Solicitors

The customer service was outstanding, and the legal representation was above what I was expecting  I was so pleased with the service I received from Thomas Mansfield Solicitors. They went above and beyond to help me…achieve a qualitative outcome for my mother’s estate.

Client, UK

Emma Howlett

Partner

Professional and understandable advice delivered in a friendly and helpful way. Would definitely use again and recommend.

Client, UK

TM Wills & Probate

Solicitors